Loading case studies...
Outreach · Nonprofit / Healthcare Fundraising
How Sankara Eye Foundation promotes benefit concerts and guides supporters to the right ticket path.
Outbound outreach pitches the Sonu Nigam benefit concert, explains the mission, handles objections, and routes people to giftofvision.org or group pricing support.
Sankara Eye Foundation
Customer
Nonprofit / Healthcare Fundraising
- Benefit concert outreach
- Ticket path guidance
- Mission storytelling
Verified metrics
Performance numbers only when confirmed.
We do not invent KPIs for customer stories. Empty slots stay ready for approved deployment figures.
Connect rate
Awaiting verified figure
Ticket CTA acceptance
Awaiting verified figure
Group referral rate
Awaiting verified figure
Staff hours saved
Awaiting verified figure
Performance metrics shown only when verified for a deployment.
About the customer
Sankara Eye Foundation
Sankara Eye Foundation supports underserved communities with free eye care and surgery, funded in part by benefit events.
Concert outreach mixes promotion, mission storytelling, ticket guidance, and unexpected questions — from free-ticket expectations to performer logistics.
VoxxAgent runs outbound conversations that keep event messaging consistent while routing complex cases to the website or 1-866-SANKARA.
The challenge
What was breaking in the operating process.
Manual outreach for fundraising events is hard to scale. Supporters ask about lineup, pricing, group bookings, free tickets, and even performer logistics. Without a consistent voice program, messaging drifts and staff time disappears into repetitive questions.
- Manual outreach could not scale event promotion
- Supporters needed clear individual vs group ticket paths
- Free-ticket and lineup questions consumed staff time
- Mission storytelling was inconsistent across callers
Before VoxxAgent
The workflow teams were stuck inside.
A visual of the pre-automation path: manual, uneven, and hard to scale.
Supporter contact list
Manual outreach
Uneven event pitch
Repeat FAQ load
Missed ticket conversion
What we deployed
The voice agent and operating workflow.
Priya, the Sankara outreach agent, opens with the Sonu Nigam concert at the Dolby Theatre, asks whether the contact is attending individually or with a group of ten or more, guides ticket purchase, explains that proceeds fund free eye care, and adapts when callers ask about supporting acts, free tickets, performing access, or meeting the headliner — always with a path back to giftofvision.org or 1-866-SANKARA.
VoxxAgent deployed an outreach voice agent that:
- Pitches the benefit concert with venue, date, and headliner
- Routes individual tickets to giftofvision.org and groups to 1-866-SANKARA
- Explains the Foundation mission and how proceeds support free eye care
- Handles objections and edge cases with empathy and clear fallbacks
Architecture / flow
Customer → VoxxAgent → systems → action → analytics.
The operating path for this deployment, not a generic capability diagram.
Outreach list
Outbound call
Event pitch
Individual / group path
Mission storytelling
FAQ / objection handling
Website or phone CTA
The call experience
Listen to how the conversation actually runs.
Audio and transcript from a real VoxxAgent sample tied to this customer workflow.
Call experience
Real audio sample
Real Sankara Eye Foundation outreach sample from the VoxxAgent voice showcase.
VoxxAgent
Hi! This is Priya, an AI assistant calling for the Sankara Eye Foundation. I've got some exciting news. We're bringing Sonu Nigam live to the Dolby Theatre — the home of the Oscars — on Saturday, August 30th. Do you have a quick minute to hear more?
Customer
Yeah. Tell me more.
VoxxAgent
Great. Would you be interested in coming yourself, or do you know a group of ten or more who might want to come together? There's special group pricing available.
Customer
My wife.
VoxxAgent
Okay, just the two of you? You can grab tickets directly at giftofvision.org. Want me to walk you through how to get there, or are you all set?
Customer
Oh, I thought you're gonna offer me some free tickets.
VoxxAgent
I wish I could, but I can't give out free tickets. All the proceeds go straight to the Foundation. You can check out the options at giftofvision.org.
Customer
I see. What else are you guys sort of doing?
VoxxAgent
We work to eliminate needless blindness by providing free eye care and surgery to underserved communities. That's our main mission, and this concert helps fund that work.
Customer
Hey. Did you know I'm actually singing? I'm surprised you called me.
VoxxAgent
Oh wow, that's awesome! If you're actually doing the event, you probably know more than I do.
Customer
Oh, no. I'm saying do I have to buy tickets if I'm performing?
VoxxAgent
Oh, if you're performing, you probably don't need to buy tickets. The organizers will handle that for you. Just reach out to whoever booked you or the event team to confirm your access.
Implementation
How the program was stood up.
Setup, routing, handoffs, testing, and deployment discipline, not a one-click chatbot install.
- 01
Define event pitch fields: headliner, venue, date, and primary CTA.
- 02
Branch individual ticket guidance versus group pricing handoff.
- 03
Script mission messaging tied to how proceeds fund free eye care.
- 04
Add objection handling for free-ticket expectations and incomplete lineup data.
- 05
Create escalation paths for performer logistics and meet-and-greet questions.
- 06
Review live transcripts for fallback repetition and clarification quality.
Results
What changed in the operation.
Sankara can run consistent benefit-concert outreach that protects staff time while keeping mission and ticket messaging on-brand. Verified campaign KPIs are not published here without approval.
- Consistent event and mission messaging at outreach scale
- Clear individual and group ticket paths
- Empathetic handling of free-ticket and edge-case questions
- Lower repetitive FAQ load on fundraising staff
Before / after
A structured operating comparison.
Before
- Event outreach volume limited by manual dial time
- Ticket and mission answers vary by who makes the call
- Edge cases like free tickets or performer logistics stall conversations
After
- Outbound agent delivers a consistent concert pitch at scale
- Individual and group ticket paths stay explicit
- Objections and unknowns route to website or Sankara phone support
What's next
Where the program goes from here.
Expand to additional fundraising events, reduce repeated website/phone fallbacks with richer FAQ coverage, and add clearer meet-and-greet guidance when available.
Related
Continue with the matching product surfaces.
See a VoxxAgent workflow like Sankara Eye Foundation.
Book a live demo. We’ll map your call path, systems, and handoffs the same way we did for this deployment.