Use CasesSurveyVoice CampaignsUse Cases

Survey and Feedback with AI Voice Agents

VoxxAgent runs voice-based surveys that reach eligible respondents, guide them through structured questions, and capture scores such as CSAT and NPS at scale. Partial completions and drop-off points are tracked so teams can improve question design and follow up on open-text feedback with consistent quality.

VoxxAgent TeamAugust 7, 202611 min read

Campaign objective

VoxxAgent runs voice-based surveys that reach eligible respondents, guide them through structured questions, and capture scores such as CSAT and NPS at scale. Partial completions and drop-off points are tracked so teams can improve question design and follow up on open-text feedback with consistent quality.

Primary objective: Capture structured feedback at scale with measurable response quality.

Primary outcomes

  • Eligible respondent reached
  • Survey started
  • Minimum questions completed
  • Survey completed
  • CSAT recorded
  • NPS recorded
  • Feedback captured
  • Open-text response summarized
  • Follow-up consent recorded

Metrics that matter

Pick a short scorecard operators can review after every batch or shift. Expand reporting only after the core funnel is stable.

  • Eligible respondent rate
  • Survey-start rate
  • Survey-completion rate
  • Partial-completion rate
  • Question-completion rate
  • Average questions answered
  • Drop-off by question
  • Refusal rate
  • Response distribution
  • CSAT
  • NPS
  • Customer-effort score
  • Average survey duration
  • Open-feedback themes
  • Cost per completed response

Industries that commonly use this family

  • Research
  • SaaS
  • Retail
  • E-commerce
  • Healthcare
  • Education
  • Government
  • NGOs
  • Political organisations
  • Events
  • Hospitality
  • Transportation
  • Financial services
  • HR

Typical campaign workflow

  • Reach an eligible respondent and confirm willingness to participate
  • Introduce the survey purpose and estimated duration
  • Guide the respondent through structured questions with milestone tracking
  • Capture scores, ratings, and open-text responses
  • Thank the participant and record completion metrics for analysis

Supported use cases

VoxxAgent supports 58 use cases in this family. Examples include:

  • Customer satisfaction surveys
  • CSAT collection
  • NPS surveys
  • Customer-effort-score surveys
  • Post-purchase feedback
  • Post-delivery feedback
  • Post-service feedback
  • Post-support feedback
  • Post-appointment feedback
  • Healthcare patient feedback
  • Hospital discharge feedback
  • Education student feedback
  • Plus 46 additional use cases in the full directory.

Getting started with VoxxAgent

Define the primary outcome, list the fields that must land in CRM or ops tools, and identify when a human should take over. We configure the agent and reporting so your team can run the campaign with clear ownership.

Want help with a live workflow?

Our team maintains your deployed agents. For usage questions, first batch launches, or inbound performance reviews, open a ticket or reach the solutions team—we partner with you on operations after go-live.

Related resources

Client success

Need help with a live workflow?

VoxxAgent deploys and maintains your agents. For day-to-day usage questions, launching your first batch, or reviewing inbound performance, reach our solutions and support team—we partner with you on the operational side.